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Privacy Policy

Theco India Private Ltd (referred to as “us”, “we”, “our”, “our service/s” “website” “PatientCloud” “Practice Management Services” or “”, in this document) owns and operates the Internet resource (“Website”), (“Website”) on the World Wide Web. The website and its content, designs, logos etc., is wholly owned by Theco India Pvt Ltd having its primary office(s) at No. 78/44, Shroff Orchards, New Avadi Road, Kilpauk, Chennai, Tamil Nadu-600010.

This privacy policy (“Privacy Policy”) explains how we collect, use, share, disclose and protect Personal/Professional/Commercial information about the users of the service/s, including but not limited to registered Dental Practitioners (with respective regulatory bodies in each country it operates in, as defined in the Terms of Use, which may be accessed via respective websites of these regulatory bodies). The users of (as defined in the Terms of Use), and the visitors of the website are referred to as “you” or “users” in this Privacy Policy. The Patients using and its allied services are referred to as “End-users” and “Patients”. This privacy policy aims to explain our approach to establish the protection of your privacy and your personal/professional/commercial information. Your use and access of and its allied services offered are subject to this Privacy Policy and our Terms of Use detailed herewith.

By Using or The Services Offered By Us or By Giving Us Your Information, You will be Deemed to have Read, Understood and Agreed to the Practices and Policies Outlined in this Privacy Policy, Consent yo our Collection, Use and Disclosure of Your Information As Described in This Privacy Policy. We Reserve the Right to Change, Modify, Add or Delete Portions of the Terms of this Privacy Policy, at our Sole Discretion, at any time. If You Do Not Agree with this Privacy Policy at any Time, Do Not Use any of the Services or Give us any of Your Information. If You Use or any of our Services on Behalf of Another Person or an Institution (Including But Not Limited To A Company, Trust, Other Commercial Or Non-commercial Entities), You Acknowledge That You Are authorized By That Person Or Institution To (I) Accept This Privacy Policy On Their Behalf, And (Ii) Consent On Their Behalf Of Use And Disclosure Of Their Information As Described In This Privacy Policy.


This Privacy Policy is published in compliance with (but not limited to):-

HIPAA (Health Insurance Portability and Accountability Act)
Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology Rules (Reasonable Security Practices and Procedures and Sensitive Personal Information), 2011 (the “SPI Rules”);
Regulation 3(1) of the Information Technology Rules (Intermediaries Guidelines), 2011. This Privacy Policy is structured with the purpose of defining:
The course and agents/channels adopted for acquiring, utilizing, processing, retaining and deleting information;
How and to whom will disclose such information.
The type of information collected from the users, (including but not limited to) personal/professional or other information (explained in section 2. Collection of Personal/Professional/Commercial and Other Information) and Sensitive Personal Data or Information (explained in section 2. Collection of Personal/Professional/Commercial and Other Information) relating to a person/institution;


When you access the website (or our online services/mobile applications), correspond with us through emails, phone calls or other means, we may collect information that identifies you as a person/professional/institution/ commercial entity/noncommercial entity. You hereby agree to the acquisition of such information by The information collected by us regarding your personal/professional/commercial whereabouts may include (but is not limited to):

Contact information (email address/es, phone number/s, fax, website, social media profiles, etc.)

Demographic Information (gender, date of birth, location, pin code);

Professional/Commercial information (Clinic name, Dental Council registration number, Education Details, VAT/TIN registration details etc.)

Usage and history of usage of the services/features including but not limited to, appointment booking, purchases, diagnosis/treatment/contact/medical history information of your patients, etc.

Insurance data (such as your insurance carrier and insurance plan);

Any other information which you voluntarily give us through personal interviews, phone calls, emails, etc.

The information collected from you by may include ‘Sensitive personal data or information’ as mentioned under subsection 2 of section 87 read with section 43A of the Information Technology Act, 2000 (21 of 2000)—

“Sensitive personal data or information of a person means such personal information which consists of information relating to”

financial information such as bank accounts, credit and debit card details or other payment instrument details;
physical, physiological and mental health condition;
sexual orientation;
medical records and history;
biometric information;
any of the information, received under above clauses for processing, stored or processed under lawful contract or otherwise: will be deemed free to utilize, gather, analyze and disclose personal or professional data/information that is available in the public domain without your consent.


ALL USERS NOTE: This section applies to all users.
Every User’s use of and access to the Services/features deems their acceptance of the Terms of Use and the terms of the Privacy Policy and other clauses detailed in this document. Users who do not concord with all the conditions, terms of use, privacy policy and other clauses of this document have the option to discontinue the use of all features/services provided by immediately.

An indicative list of information that may require you to provide to enable your use of the Services will be information such as contact information, educational qualifications, clinic data, work history etc.

All information provided to by a User, including sensitive or non-sensitive Personal/professional/commercial Information, may be used (a) for validating your identity/credentials and to enable specific provisions/features of our Services, (b) for commercial purposes and noncommercial purposes of business analysis and research or other purposes (including but not limited to) like enhancing usage experience (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purposes to improve patient and practitioner experience of booking appointments and for obtaining feedback (e) resolving customer support queries/issues, etc,. also reserves the right to use information provided by or collected from you, your patients or your peers, staff, consultants for:

i. Publishing such information on the website or allied services.
ii. Contacting your patients, staff, and consultants for offering other products or services.
iii. Contacting patients, staff, and consultants for taking product and Service feedback.
iv. Analyzing software usage patterns for enhancing usage experience and design.
v. Evaluating de-identified patient, staff, consultant and other information for commercial use. If you have provided any information to for any of the purposes stated above, you hereby consent to the collection, usage and disclosure of such information by However, shall not contact you on your telephone number(s) for any purpose including those mentioned in this sub-section 4.1(iii), if such telephone number is registered with the Do Not Call registry (“DNC Registry”) under the PDPA, without your express, clear and un-ambiguous written consent
By confirming your agreement to this Privacy Policy, you provide your consent to utilize, collect and disclose such sensitive personal/professional/commercial information as required under applicable law, mentioned under section 2 in this privacy policy. does not control or endorse the content, messages or information found in any Services and, therefore, specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against relating to the same.

The responsibility of ensuring the credibility and accuracy of the information you submit to us lies entirely with you. You may edit any information associated with your account (except your email ID used to register your account on by making the change on your profile page. If any information provided by you is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or if has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, reserves the rights to discontinue all or some of our Services/features to you. In certain cases will not correct, delete or update information provided by you, where it is meant for evaluative purposes and if it is related to a prosecution for which proceedings are incomplete.

For cancelling your account on and preventing us from using/collecting/disclosing/analyzing your information/data, please contact us through [email protected]. Unless requested through email for cancellation of your account, we will use/collect/disclose/analyze your data/information. Once the request has been sent for cancellation of your account, we shall collect/use/disclose/analyze/retain your information, only as long as or to the extent required under any law in force or that directly pertains to the future requirements of a patient. After the lawfully required period of time, your data may be made anonymous and retained by us solely for analytic purposes. may not be able to provide all/some of its services to you if your withdraw your consent, or request for cancellation of your account.

Please send us an email at [email protected] to opt-out of receiving promotional and marketing-related information regarding the Services that may be non-essential.

For paying the subscription amounts/other charges, may require you to make the payment using a cheque/s, credit card, wire transfer, debit card. WE DO NOT STORE YOUR CREDIT CARD INFORMATION except where payments for purchases of goods and services have been executed on; does not bear responsibility for verification of the payment instruments used by you. The payments are processed through highly secure payment gateways which follow best in class security and safety standards and practices. By agreeing to pay for the services through online payment instruments using the payment gateway, the user agrees that cannot be held responsible/accountable for any financial loss occurred through such a transaction and indemnifies against any such loss.

Whenever a user (or anyone) visits the Website or uses any service offered by, we collect the IP (Internet Protocol) address of each visitor (or the proxy server used), visitor’s (computer’s) operating system, type of web browser, email patterns, visitor’s ISP, etc. This information is used to enhance the performance and usage experience of our services. Any personally identifiable information collected by this method is not shared with or disclosed to third parties. But some of the de-identified information collected in this way will be shared for advertisement purposes, investor engagement, and others for business promotion.

Our Website uses temporary cookies to store non-sensitive personal information regarding your internet usage for technical purposes. For service optimization and advertisement purposes, we may allow third parties to place or recognize a unique cookie on your browser. These cookies store no personal information of the visitor/user. You may disable the cookies option on your browser in-order to prevent the temporary cookies from storing information. But this may prevent you from using all the features of the website.

Without registering/completing the profile information on the website, a user will have limited access to the services/features offered by Unregistered Users can make appointments with the doctors by providing their name and phone number as and when such services become available. To access all the features of and the allied services, you must complete your profile information which includes your Personal/professional Information including (but not limited to) Name, date of birth, gender, User ID, email address, Dental council registration number, specialization of practice, Primary Clinic name, country, ZIP/postal code, phone number, password chosen by the User and valid financial account information. You have an option to choose whether or not to receive promotional/non-essential communication and to be listed on the “Find-a-dentist” website for patients to locate and book appointments with you.

Only and the Services offered by are liable under this privacy policy. is not liable for cookies placed by other/third party websites which may embed their cookies in the search results or links from within the website to collect usage statistics or other personal information on your computer. does not endorse or represent any practices, policies or terms of third parties used in such websites. Also, does not certify accuracy, validity and quality of any information available on such websites. may facilitate communication between users to post information available to other users in the form of ratings or reviews. Any such communication or information mentioned therein is not endorsed by or its representatives and do not reflect the views of We hereby disclaim any liability for such communication/information posted/misused by/among users. does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organizations, except for purposes of registration of the Users (the collection, use, storage and disclosure of which each User must agree to under the Terms of Use in order for to effectively render the Services). does not sell (or intend to do so), rent or transfer your contact information to a third party without your consent. continuously works at implementing and following best standards and security policies to ensure the protection of your personal/professional/commercial data to prevent data loss or theft by means of unauthorized access to your electronic device. In case of any such event which causes data loss or theft of your data/information on Our website or allied services, shall not be held liable for any loss, damages or inconveniences incurred by the user. implements reasonable security practices and procedures and has a comprehensive documented information security programmed and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of business. will only disclose your Personal/Professional/commercial Information to the respective authorities (including but not limited to government, judiciary, law enforcement/investigative agency, medical/dental/legal agencies) only in cases where it is mandated by law, regulation or guidelines so as to safeguard the rights of others or that of and its allied services to prevent harm to individuals, organizations, property and to counter fraud and credit risk, or to enforce terms of usage and policies.

DENTAL PRACTITIONERS NOTE: This section applies to all Practitioners.

All Dental Practitioners are required to read, understand and agree to all the statements mentioned herein prior to submitting any Personal/professional/commercial data/information to, as all the statements in this documents apply to all users of and its allied services. Failing to do, the users are requested not to register/give any information to or its services.

All Dental Practitioners’ personally identifiable information, provided to, is deemed exclusively owned by By registering/completing your profile or by agreeing to use or its services, you consent to collecting, using, processing, analyzing or disclosing any information provided to may use/store such information for commercial/non-commercial purposes in non-personally identifiable format for research, analysis and other business purposes and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. reserves the right to use any information provided by you for: i. Publishing on the website or allied services. ii. Contacting you for introducing products or services using the mobile number and email provided by you in your account. iii. Contacting you to obtain feedback on products or services. iv. Analyzing usage information/statistics for enhancing user experience and interface. v. Analyzing de-identified practice information (including but not limited to) such as patient diagnosis, treatments and treatment/medical history or records of patients, prescriptions, billing, financial, and inventory data for commercial/non-commercial research or other use. automatically enables the listing of Practitioners’ information on its Website for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed on Website is displayed when End-Users search for doctors on the Website, and the Practitioner information listed on Website is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by and is provided to by Practitioners who wish to enlist themselves on the Website, or is collected by from the public domain. displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. will, however, take reasonable steps to ensure the accuracy and completeness of this information. may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have consented to collecting, processing and/or disclosing their information on the Website. Such Practitioners are verified by or its associates, and makes every effort to capture accurate information for such Practitioners. However, does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners.
For END-USERS/Patients:

This section applies to all End-Users/Patients/Visitors.

Personal Information or other Sensitive Personal Data is collected from the End-Users/patients during the registration/sign up/account-creation and submission process that is available to End-Users/patients on

All end-users/patients are required to read, understand and agree to the privacy statements provided herein, prior to giving any Personal Information or other Sensitive Personal Information to If the end-user/patient does not consent to this Privacy Policy, they are not to enter any information or use the services of or its allied services.

If you have inadvertently submitted any such information to prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email to [email protected], inquire whether is in possession of your personal data, and you may also require to delete and destroy all such information as long as it is not required by law to maintain such information.

Personally identifiable information, collected from/provided by Patients/End-users is used to certify their identity and the information given by the patient/end-user is deemed as provided accurately by the end-user. Utilization of services by the end-user/patient and the patterns of usage are collected by and are deemed as exclusively owned by may also use the de-identified information of end-user data/information for research, analysis and other business purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. reserves the right to use de-identified End-User demographics and health information for: i. Analyzing usage patterns for enhancing user experience and interface design. ii. Research and development purposes. iii. Other commercial product development. iv. Sharing with third parties for commercial use.
The End-Users can modify their contact details given on at any time by signing in into their “Account” at will access the contact information of End-Users to contact them using their details given in their “Account” to conduct surveys and feedback (which are optional) to improve the user experience. may keep records of all communications made for booking appointments or other purposes in order to improve the services offered by

All employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own for which will take adequate measures to ensure compliance. may also disclose or transfer End-Users’ personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of a corporation division or company. Any third party to which transfers or sells its assets to, will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use.

To the extent necessary to provide End-Users with the Services, may provide their Personal Information to third party contractors who work on behalf of or with to provide End-Users with such Services, to help communicate with End-Users or to maintain the Website. Generally these contractors do not have any independent right to share this information. However certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.


No sensitive personal data or information is automatically collected by from any casual visitors of this website, who are merely perusing the Website.

Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Website immediately.

If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing/deletion, as cannot guarantee or predict the behavior of the internet enabled devices of all the visitors of the Website.

You are not a casual visitor if you have willingly submitted any personal data or information to through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be, and will be treated as, Users/End-Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.


Your Personal/Professional/Commercial information is maintained by in electronic form on servers adhering to high security standards and protocols, and on the equipment of its employees. Your data/information may also be converted to physical form from time to time. Measures are taken to protect your personal information both online and off-line, and reasonable security measures and protocols are followed to protect the information being collected from you by

Administrators at will not have knowledge of your password/s. Ensuring protection against unauthorized access to your password, your internet enabled devices and your mobile phone is your sole responsibility. We advise you to log-out from account or any allied service/s of when not in use. shall not be liable for unauthorized access or use of your account and password. Immediately notify by sending an email to [email protected] if you suspect any unauthorized access of your account/s. In case of any such unauthorized access or use of your account and password, you shall be liable to indemnify for any loss. makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations. may, store and submit your data/information to the appropriate authorities; in case it is required by any such authorized authorities approved by the law.

Part of the functionality of the is assisting the patients to access information relating to them. may, therefore, retain and submit all such records to the relevant patients, or to their doctors.

Notwithstanding the above, is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

CHANGE TO PRIVACY POLICY may modify this Privacy Policy with or without advance notice. If significant changes are brought about in the manner in which treats your personally identifiable/sensitive information, or in other terms in the Privacy Policy itself due to the modification, will notify you through email or display notification in your account so that you may review and accept/reject the changes. If you have any objection to the revised terms, and wish to discontinue using and its allied Services, you may contact [email protected] to deactivate your account. By using or its allied service after being notified of any modification in the Privacy and Data security policy of or its allied services, it is deemed that you have provided your consent to the new /modified terms.

CHILDREN’S AND MINOR’S PRIVACY Website and its allied Services are not intended for use by minors. We respect the privacy of minors who may, by chance, use or its services. Therefore, we urge parents to use tools/software’s that prevent minors from accessing or its allied services. shall not be held liable for any information provided by minors.


You acknowledge that this Privacy Policy details the Terms of Use of and its allied services. You categorically agree that using or its allied services signifies your (i) accession to this Privacy Policy, (ii) explicit consent for collection, analysis, use and/or disclosure of your Personal/professional/commercial Information in the mien and for the objectives set out in this Privacy Policy. Visiting the Website/s and using the allied Services is subject to this Privacy Policy and the Terms of Use mentioned herein.


You may contact the Data Protection Officer of in accordance with the provisions of PDPA in case you have any queries about this Privacy Policy, its terms of use and collection, use and disclosure practices followed by with regard to your sensitive or non-sensitive information. All grievances with respect to use of your information by, may be communicated to the Data Protection Officer available at the details given below Email: [email protected].